Cancellation and Refund Policy

Last updated: 9 October 2026

Replyeye is a brand of Reply Eye for Software LLC (single-member), Commercial Registration No. 253812, Doha, Qatar.

1. Scope

This policy explains how a subscribing business cancels its Replyeye subscription, when it is entitled to a refund, and how to request one. It supplements the Terms of Service. It does not cover sales or returns between a subscribing business and its own customers; those follow the business's own policies.

2. The service and its delivery

Replyeye is a digital online service sold as a monthly or yearly subscription; nothing physical is shipped. The service is available as soon as the account is created for the trial, continues without interruption once an invoice payment is confirmed, and a payment receipt is emailed to the account owner.

3. Free trial

The free trial is entirely free, needs no payment card, and nothing is charged when it ends. If the business does not subscribe, the assistant simply stops replying when the trial ends, with no obligation.

4. Cancelling a subscription

The account owner can cancel at any time by emailing info@replyeye.com from the account's email address, or by requesting account deletion from the dashboard. When a subscription is cancelled:

• The service continues until the end of the paid period and no renewal invoice is issued after it. If a renewal invoice has already been issued and is unpaid, we void it.
• If we received the cancellation before the renewal date and the renewal invoice was then paid by mistake, we refund it in full.
• Not paying a renewal invoice is not a cancellation; after the 7-day grace period the account may be suspended with its data kept, as the terms describe.
• After the subscription ends the account owner can download their data or ask for it to be deleted, as the Privacy Policy describes.

5. When you are entitled to a refund

Subscription fees are generally non-refundable once a paid period has started, because the full service is available from day one. We refund in these cases:

• Duplicate or excess payment: if the same invoice is paid twice, or more than its amount is paid, we refund the duplicate or excess in full.
• Cancellation before renewal: as in section 4.
• A technical fault on our side: if the service cannot run because of a documented fault on our side that we do not fix within a reasonable time after being told, we refund the affected period or credit it to the next invoice, as the business prefers.
• Where Qatari law expressly requires it.

The following are not refunded: the unused part of a yearly subscription on early cancellation (except in the cases above), overage fees above the plan's message limit (they are charged for messages actually sent), and referral credit, which cannot be exchanged for cash.

6. How to request a refund

• Email info@replyeye.com from the account owner's address within 30 days of the payment, with the invoice number and the reason.
• We reply within 5 working days.
• Approved refunds go back the way the payment came: a bank transfer to the account it was paid from, or to the same card for card payments. We send the refund within 14 working days; your bank may take longer to show it.
• We deduct no fees from a refund caused by an error on our side.

7. Changes to this policy

We may update this policy from time to time and will tell subscribers about material changes by email or a notice on the platform. Each invoice follows the policy in force when it was paid.

8. Contact us

For any question about cancellations or refunds: info@replyeye.com.