Terms of Service

Last updated: 9 October 2026 (free trial: 7 days or 100 messages, and the operating company)

Replyeye is a brand of Reply Eye for Software LLC (single-member), Commercial Registration No. 253812, Doha, Qatar.

1. Acceptance of Terms

By using the Replyeye platform, or registering or subscribing your company to one of its plans, you acknowledge that you have read, understood, and agreed to these terms in full, on your own behalf and on behalf of the company you represent. If you do not agree with any part of these terms, you must not use the platform.

2. Nature of the Service

Replyeye is a technology platform that provides an AI customer-service assistant built on the information and documents the subscribing business adds to its knowledge base, with an inbox where the business's staff can follow and reply. The channels available today are Telegram and website chat; channels marked "Coming soon" (such as WhatsApp and Instagram) are not billed until they are running.

3. AI Assistant Limitations

Automated replies are based only on the content the subscribing business provides and on the commercially available AI models at the time of the reply. We do not guarantee that every reply is 100% accurate or free from errors or so-called "hallucinations". The assistant is a support tool, not a replacement for human oversight in sensitive, safety, legal or health matters. For this the platform offers an Approval mode (an assistant reply is sent only after one of the business's staff approves it; a draft that times out is never sent), a Manual mode (the business's staff reply), automatic review rules, and handing a conversation to the business's team when the customer asks for a person or raises a complaint or refund. Choosing the right mode for its business and reviewing the assistant's performance are the subscribing business's responsibility.

4. Subscriptions, Plans, and Billing Cycle

Accounts are created self-serve after the email address is confirmed, and the free trial (7 days or 100 messages, whichever comes first, on Telegram) starts when the channel is connected; restricted sectors (such as health, childcare and financial services) are reviewed before activation. Each plan's details (price, message limits, features, channels) are on the pricing page and may change with reasonable prior notice to existing subscribers. An upgrade during a paid period applies immediately and the difference for the rest of the period is added to the next invoice; a downgrade or billing-cycle change applies at the end of the paid period and can be cancelled before then. Yearly subscriptions are paid in advance with the discount published at the time of subscription and are not partially refundable on early cancellation except at Replyeye's discretion or where Qatari law expressly requires.

5. Payment and Invoicing

The subscribing business must pay invoices on time; payment is currently by bank transfer, with the transfer receipt uploaded from the dashboard. There is a 7-day grace period after the due date during which the assistant keeps working; after it, our team may suspend the account after notifying the business, and its data is kept during suspension. Prices are in Qatari riyals and exclude any taxes or government fees that may be introduced, which are added where applicable.

Referral credit: a subscribing business may invite other businesses with its own invite link. When a new, different business signs up through the link and pays its first subscription invoice, both businesses receive a credit of the amount shown in the dashboard at the time of payment. The credit is deducted automatically from later subscription invoices, never exceeds the invoice amount, cannot be exchanged for cash or transferred, and is not refunded if the subscription ends. We may cancel credit resulting from fake sign-ups, self-referral or any misuse of the program, and may change the credit amount or end the program in the future without affecting credit already granted.

6. Usage Limits and Overage

Each plan has a monthly message limit shown on the pricing page and in the dashboard. The assistant does not stop at the plan limit: extra messages are charged per 1,000 at the selected model's rate and added to the next invoice, up to a safety cap of 200% of the plan limit at which the assistant pauses to protect against unexpected costs. The account owner or an admin can raise the safety cap for one month up to 400% after expressly accepting the extra-message rate; beyond that, with our team's approval. We send alerts at 80% and 100% of the plan limit and when the safety cap is reached.

7. Content Responsibility and Customer Obligations

The subscribing business is fully responsible for the accuracy, legality and ownership of the content it uploads (documents, prices, policies, images, audio) and uses to run its assistant, for obtaining the licences and consents this requires, and for the replies its staff send from the dashboard and its approval of the assistant's drafts. It must also obtain any consent its customers require before moving their communication to an automated channel, and tell them they are talking to an AI assistant (the platform sends such a notice in the first reply).

8. Acceptable Use

The platform must not be used for any unlawful purpose, to send abusive, fraudulent or misleading content, to try to access another business's data, to manipulate the assistant into revealing its internal instructions or bypassing its safety rules, or to send spam through connected channels. We check knowledge files, instructions and replies automatically; when violating content is detected we may stop using the file concerned, or pause the business's automated replies in critical cases only, telling the business why and giving it 7 days to fix it or request a review. Our trust & safety team may open temporary, logged access to the content concerned as described in the Privacy Policy.

9. Data and Privacy Processing

Processing of personal data on the platform is governed by our Privacy Policy, which forms part of these terms, including the section on our team's access to content (with the business's permission or for a compliance review, temporary and logged). For a subscribing business's customer data we are a "data processor" under Qatar's Personal Data Privacy Protection Law (PDPPL), and the business remains the "data controller". We provide a Data Processing Agreement (DPA) on subscription.

10. Third-Party Platforms and Services

Some platform features rely on services and channels operated by third parties (such as Telegram, WhatsApp, AI model providers, and hosting providers). We are not responsible for any interruption, change, or discontinuation of these external services that is outside our direct control, and the platform's operation may be affected by changes these third parties make to their APIs or policies.

11. Service Availability

We make reasonable efforts to keep the platform available, but we do not guarantee 100% uninterrupted operation. Downtime may occur for planned maintenance (with advance notice where possible) or unplanned technical faults, including faults at external service providers.

12. Intellectual Property

All rights related to the Replyeye platform (source code, design, trademark, logo, technical architecture) are exclusively owned by us, and no subscriber is granted any license to use them beyond normal use of their subscribed service. In turn, the subscribing company retains full ownership of the content it uploads to the platform (its documents, data, brand), and we make no claim of ownership over it, using it only to operate that company's own AI assistant.

13. Refunds

Subscription fees, including yearly subscriptions paid upfront, are generally non-refundable except in cases of a documented technical error on our part or as explicitly required by Qatari law. Any exception to this policy is at Replyeye's sole discretion and will be documented in writing. How to cancel, when refunds apply and how to request one are set out in the Cancellation and Refund Policy.

14. Suspension and Termination

The account owner can request deletion of the business account from the dashboard at any time; our team reviews the request within 7 days and it can be cancelled before it is carried out. We may suspend or terminate any account that breaches these terms, remains unpaid after the grace period, or is used in a way that puts the platform or others at risk, telling the business why wherever practical.

15. Limitation of Liability

To the maximum extent permitted by law, Replyeye is not liable for any indirect, consequential, or incidental damages arising from use of the platform, including without limitation any inaccurate reply generated by the AI assistant, loss of profits, loss of data, or business interruption. In all cases, our total liability to any subscribing company shall not exceed the fees actually paid by that company during the three months preceding the claim.

16. Indemnification

The subscribing company agrees to indemnify and hold Replyeye harmless from any claims, damages, or costs (including reasonable attorneys' fees) arising from the company's breach of these terms, the content it uploaded to the platform, or its unlawful use of the service.

17. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of the State of Qatar, and the courts of the State of Qatar shall have exclusive jurisdiction over any dispute arising from or relating to them, unless the parties agree in writing to an alternative resolution mechanism.

18. Changes to These Terms

We may update these terms from time to time to reflect the evolution of the service or legal requirements, and subscribers will be notified of any material changes by email or via a notice on the platform, with changes taking effect from the date specified in the notice.

19. Contact Us

For any inquiry related to these terms, please contact us at info@replyeye.com.